Job Description

Job Title: IT/Technical Support Representative (Customer Support/Account Rep - Sr)

Location: Columbus, OH

Duration: 6 Months

Pay Rate: $21.00/hour

Are you passionate about technology and customer service? We are looking for a dedicated IT/Technical Support Representative to join our team in Columbus, OH. This is a fantastic opportunity to leverage your technical expertise and customer service skills in a dynamic, fast-paced environment.

Responsibilities:

• Serve as the first point of contact for users calling the IT Service Desk.
• Provide excellent customer service by actively listening, understanding user issues, and responding with urgency.
• Accurately document issues, problems, and resolutions in a call tracking system.
• Diagnose and resolve hardware/software issues using knowledge base tools and expertise.
• Support enterprise software and hardware issues, including troubleshooting and resolution.
• Provide guidance and support to end-users via phone, chat, or in person while maintaining a professional attitude.
• Identify and escalate critical issues as needed to ensure minimal downtime.
• Install, modify, and run diagnostic programs for computer hardware, peripherals, and software.
• Maintain a high level of first-call resolution and identify opportunities to improve processes.
• Work in a 24x7 environment, including weekends and after-hours support when needed.

Qualifications:

• Excellent customer service and communication skills.
• 2-5 years of relevant experience in a fast-paced IT support or technical support role.
• Strong problem-solving skills with the ability to diagnose and resolve complex issues quickly.
• Self-motivated with the ability to work independently under high-pressure situations.
• Willingness to work flexible shifts, including evenings, weekends, and public holidays.
• Understanding of enterprise software, hardware troubleshooting, and IT support best practices.

Education:

• High school diploma or GED required.

If you are looking to build your career in IT support and want to be part of a professional, customer-focused team, apply today!

Benefits Disclosure

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

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