Returns Policy – Stunning Dresses

This policy is in line with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 (UK).

At Stunning Dresses, we want you to feel confident shopping with us. If you change your mind, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason. This is known as the cooling-off period.

1. Your Right to Cancel (Cooling-Off Period)

You have 14 days from the day you receive your order to notify us that you wish to cancel. After notifying us, you then have a further 14 days to return the item to us.

To cancel your order, please email us at enquiries@stunning-dresses.com with your order number and your decision to cancel.

2. Condition of Returned Items

Returned items must be:

  • Unworn, unused, and in their original condition
  • With all original tags and packaging
  • Free from makeup, perfume, deodorant, stains, or damage

We may reduce your refund if the item has been handled beyond what is necessary to establish its nature, characteristics, and functioning.

3. Non-Returnable Items

Under UK law, certain items cannot be returned for hygiene or custom reasons. These include:

  • Custom-made or personalised dresses
  • Earrings and intimate accessories (if applicable)
  • Items that have been worn or altered
  • Clearance or final sale items (clearly marked as non-returnable)

4. Faulty or Misdescribed Goods

If your item is faulty, damaged, or not as described, you have the right to:

  • A full refund within 30 days of purchase, or
  • A repair or replacement after 30 days (where applicable)

Please contact us within 48 hours of delivery with photos and details of the issue.

5. Refunds

Once we receive your returned item, we will process your refund within 14 days. Refunds will be issued to your original payment method.

Original delivery charges are refundable only if you cancel the entire order. Return postage costs are the responsibility of the customer, unless the item is faulty or incorrect.

6. Return Shipping Responsibility

You are responsible for returning the goods safely. We recommend using a tracked and insured delivery service. We cannot be held responsible for items lost in transit.

7. Contact Information

For cancellations and returns, please contact: Email: enquiries@stunning-dresses.com

Shipping Policy

We carefully pack and dispatch every order to make sure your stunning outfit arrives safely and on time.

Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

Delivery Times

  • UK Standard Delivery: 2–5 business days
  • UK Express Delivery: 1–2 business days
  • International Delivery: 5–14 business days (depending on location)

Please note that delivery times are estimates and may vary during busy periods such as holidays or sales.

Shipping Costs

Shipping fees are calculated at checkout and depend on your location and chosen delivery method.

Customers are responsible for any customs duties or taxes for international orders.

Refund Policy

We want you to feel confident and happy with your purchase. If something isn’t quite right, we’re here to help.

Change of Mind Returns

  • Contact us within 7 days of receiving your order to request a return (boutique policy).
  • Items must be unworn, with tags attached, and in original condition.
  • Return postage is paid by the customer.

Refund Processing

  • Once we receive and inspect your return, refunds are processed within 5–10 business days.
  • Refunds are issued to the original payment method.

Faulty or Incorrect Items

  • If your item arrives damaged or incorrect, please email us within 48 hours with photos.
  • We will offer a replacement, exchange, or full refund, depending on the situation.

Exchanges

We are happy to offer exchanges for a different size or colour, subject to availability. Simply contact us and we’ll guide you through the process.

Need Help?

Our customer care team is always happy to help. 📧 enquiries@stunning-dresses.com

Thank you for shopping with Stunning Dresses – where elegance meets confidence.